Returns & Refunds

1. Tell us within 100 days. Email [email protected], write to us via our contact page or call +45 2046 4690. Please include your order number.
2. Pack the item, complete and in its original packaging, so it travels safely.
3. Send it to Linbech ApS, Nurdugsvej 4, 2670 Greve, Denmark. We recommend an insured, trackable service: if you return an item because you changed your mind, the parcel travels at your risk.
4. Get your refund no later than 14 days after you tell us you are returning the item. We may wait until we have received the item, or proof that you have sent it. We refund to the payment method you used, free of charge.

Please send the item back complete and in its original packaging. You may handle it the way you would in a shop. If it comes back used or damaged beyond what was needed to examine it, we may reduce the refund to cover the loss in value.

If you tell us within 14 days of delivery that you are returning your whole order, we also refund the standard delivery cost you paid. Otherwise the original delivery cost is not refunded.

Items made to your specifications or clearly personalised for you.

This policy is in addition to your rights under consumer law. In the EU you can complain about a fault for two years from delivery; customers in other countries keep the rights their local law gives them.

Tell us within a reasonable time after you discover the fault. A complaint made within two months of discovering it is always in time. Depending on the fault, we repair or replace the item, reduce the price or refund you, as the law provides, and we cover reasonable return postage.

Normal wear, misuse and damage from not following the care advice are not faults. Carbon steel can discolour or spot with rust if it is left wet, so wash by hand and dry straight away. See knife care.

If the item was marked as a gift and shipped directly to you, you receive the item's value as a gift card, which we send once we have received the item.

If it was not marked as a gift, or the giver had it shipped to themselves, we refund the person who paid.