Terms and Conditions
Riceknife is owned and operated by:
- Linbech ApS
- CVR: 42930474
- Nurdugsvej 4
- 2670 Greve, Denmark
- Phone: 20464690
- Mail: info@Linbech.com
Payment
Riceknife.com accepts payment with MobilePay Online, VISA-Dankort, VISA, VISA Electron and Mastercard etc. Payment will only be debited from your account when the item is dispatched. We do not charge card fees.
All amounts are in DKK. Danish kroner and is inclusive. VAT.
Riceknife.com accepts payment via Quickpay, which encrypts all your card information with SSL (Secure Socket Layer) protocol. This means that your information cannot be read.
Shipping is free
Orders received before 16.00 on a weekday will be dispatched the same day. We ship our products with PostNord or GLS and all orders are sent with a unique tracking number, so you can follow your package from the time it is sent from our warehouse until it arrives at your address.
We have day-to-day delivery every weekday (Saturday only to delivery point).
All orders ordered with home delivery are responsible for collecting the package from a parcel shop if they are not at home when the package is delivered to the home.
Right of withdrawal
As a consumer, you have a 30-day right of withdrawal when you shop with us.
The cancellation period expires 30 days after the day you received your item. If you have ordered several different items in one order, but they are delivered individually, the deadline runs from the day you receive the last item.
If the order consists of several lots or parts, the cancellation period expires 100 days after the day you receive the last lot or part.)
The deadline means that you have 30 days from receipt to notify us that you want to cancel your purchase. You can send an email to Info@linbech.com og call us at +4520464690.
You cannot cancel the purchase by refusing to receive the item without notifying us at the same time.
Cancellation of part of the purchase
If you have purchased several items from us, you have the option of returning one or more items, even if they were purchased in one order.
Please note that you will not get the shipping costs back if you regret part of your purchase.
Return
Once you have notified us that you want to cancel your purchase, you have 30 days to return the item to us.
You must pay for the package to be returned yourself, and you are liable if any damage occurs during transport.
The condition of the item when you send it back
If the item has lost value and this is because you have used it in a way other than what was necessary to establish the nature, characteristics and way of functioning of the item, you can only get a part of the purchase amount back. The amount you can get back depends on the commercial value of the item, and in some cases it may mean you can only get back the shipping costs.
We recommend that you send the item back in the original packaging.
If the original packaging is missing, this may lead to a decrease in the value of the item.
Refund of the purchase amount
If you regret your purchase, you will get your money back. If the item is impaired, we deduct the amount you are liable for.
We will refund all payments received from you, including delivery costs (however, this does not apply to extra delivery costs in cases where you have chosen a different form of delivery than the cheapest form of standard delivery that we offer), no later than 14 days from the day on which we has received your message that you want to cancel the agreement.
We return the money with the same means of payment that you used for the purchase, unless we have agreed otherwise.
We can withhold payment until we have received the item, unless you send us documentation that you have returned it.
The item is sent to:
Linbech ApS
Nurdugsvej 4
2670 Greve, Denmark
We only receive packages that are sent directly to the address.
Right of complaint
When you shop with us as a consumer, the rules of the Purchase Act apply to the purchase of goods.
This means that you have the right to complain for 24 months.
If your complaint is justified, this means that you can either get the item repaired, exchanged, the money back or a reduction in the price, depending on the specific situation.
You must advertise within a “reasonable time” after you have discovered the error. If you make a complaint within two months after the fault is discovered, the complaint will always be timely.
If the complaint is justified, we will refund your (reasonable) shipping costs. The item must always be sent back in proper packaging. Also remember to get a receipt for shipping so we can reimburse you for shipping costs.
The item is sent to:
Linbech ApS
Nurdugsvej 4
2670 Greve, Denmark
We only receive packages that are sent directly to the address.
When returning the item, please include a detailed description of the problem.
Personal data policy
We need the following information when you shop with us:
Name, address, phone no. and email address.
We register and pass on the personal data that is necessary to be able to deliver the goods to you.
The personal information is registered with Linbech ApS and stored for five years, after which the information is deleted.
We also collaborate with a number of other companies that store and process data. The companies only process information on our behalf and may not use it for their own purposes.
We only work with data processors in the EU or in countries that can provide your information with sufficient protection.
The data controller at Riceknife.com is Linbech ApS.
You have the right to be informed about which information we process about you.
If you believe that the information is inaccurate, you have the right to have it corrected. In some cases, we are obliged to delete your personal data if you ask for it. It can, for example, be if your data is no longer necessary in relation to the purpose for which we were to use it. You can also contact us if you believe that your personal data is being processed in violation of the law. You can write to us at: info@linbech.com
Last updated: January 23, 2023
